IFS Cloud
Enterprise Service Management
IFS Cloud ESM provides complete service lifecycle management. From request to resolution, manage multi-level SLAs, workforce optimization, and transition to outcome-based service models.
SLA Management
Multi-level service level agreements and monitoring.
Self-Service
Customer portals for self-service requests.
Workforce Optimization
Capacity planning and resource management.
SERVICE LIFECYCLE
Complete Service Lifecycle Management
- Request management from initiation to resolution.
- Multi-level Service Level Agreement (SLA) contracts.
- Workforce optimization and capacity planning.
- Customer self-service portals.
OUTCOME-BASED SERVICES
Transform to Outcome-Based Models
- Subscription and recurring revenue management.
- Performance-based contract management.
- Customer success and health monitoring.
- Integrated billing and invoicing.
